On April 1, Coperforma took over responsibility for providing transport for patients from their homes to non-emergency hospital appointments across the county. However, the handover has led to so many problems and missed appointments that I’m seriously worried about the risk to patients and I’ve called on the service to get a grip or go.
Have you been affected?
If you or your family have been affected by the change in the Sussex Patient Transport Service (PTS) you should give feedback and make a complaint. You can do that in the following ways:
1. Email Stephen Payne, Coperforma’s Business Unit Manager for Sussex: firstname.lastname@example.org
2. Brighton & Hove patients can send feedback to the NHS Brighton & Hove Clinical Commissioning Group by calling 01273 574899.
3. You can write to Complaints Officer, NHS Brighton & Hove CCG, Level 4 Lanchester House, Trafalgar Place, Brighton BN1 4FU.
I have a meeting with the Chief Operating Officer of NHS Brighton & Hove CCG where I will be insisting on a full report on the problems and evidence that things have been resolved.