Over the last few weeks I have been closely following the shambolic events happening with the patient transport system (PTS) in Brighton & Hove. I am very upset with Coperforma, the company newly contracted to run the service, because some of my sickest and most distressed constituents have been very badly let down by the NHS service which is meant to organise services for those people. I’ve asked for things to get better today not tomorrow and I am meeting with John Child, NHS Brighton and Hove CCG’s Chief Operating Officer, as I have serious questions I want answering:
1. Will Coperforma be apologising to the patients they have let down?
2. How does Mr Child know this is not going to happen with other services they commission?
3. What have they learned from this shambles?
4. Has the NHS learnt how to contract? What will they do to ensure they are better in the future?
I have also worked on this with the GMB union, who represent the drivers of the PTS. I was shocked to learn that Coperforma’s system has left drivers parked up while patients miss appointments and that drivers have been providing patients with their personal mobile phone numbers to try and get patients to their appointments on time because Coperforma’s technology was not able to cope.
I am determined therefore to look at the tendering process which decided that Coperforma were the best company to run PTS. If necessary I will call for them to be removed and for a return to the previous service until a more robust bidding process can be ran.
If you or your family have been affected by the change in the PTS you should give feedback and make a complaint. You can do that in the following ways:
1. Email Stephen Payne, Coperforma's Business Unit Manager for Sussex: email@example.com
2. Brighton & Hove patients can send feedback to the NHS Brighton & Hove Clinical Commissioning Group by calling 01273 574899.
3. You can write to Complaints Officer, NHS Brighton & Hove CCG, Level 4 Lanchester House, Trafalgar Place, Brighton BN1 4FU.